We want to have everything ready for you when you arrive on Christmas Day so we ask if you can pre-order your food choices in advance.
You can manage your booking via the online guest portal accessed from the link in your booking confirmation email or from the 'place your order' button in the preorder email.
Add your guests' names to the booking.
If you wish you can also add their email address to send them a link to the portal so that they can enter their own menu choices. Alternatively, you can order for everyone by simply adding the menu choices for each guest. Make sure you click 'complete order' for each guest to finalise their choices. You'll notice the knife and fork icon change colour when the order has been completed.
If you or anyone in your party has any allergies, intolerances, or dietary requirements, please notify the restaurant directly for the pre-order and inform your server of this when you arrive for dining. Please check our allergen information at the time of your visit to check for changes.
This is where you go online to manage your booking, pay the balance and select your meals when the preorder is available. You can access the portal from the link in your booking confirmation email. Simply enter your last name that you used when you made the booking to login.
You can order on behalf of your guests or share a link to the portal for each guest to enter their own menu choices. Please make sure you enter your guests' name accurately as we will use these on the day when we serve your meal.
Please enter your child's first name and then choose from the children's menu option. You don't need to enter an email address for children.
Don't worry if you don't have an email address for your guests. You are still able to submit their pre-order via the portal on their behalf. Please do make sure you enter their name into the portal through so that we know who's having which meal.
If one of your guests doesn't receive the email link please ask them to check their spam folder. If they still can't find it please login to the guest portal, remove them from the booking and then add them back onto the booking checking the email entered is correct. This will resend their attendee invitation. Alternatively, you can submit their pre-order and pay their balance on their behalf via the guest portal.
When you book for Christmas Day, we ask you to pay a deposit to secure your booking. This deposit can be redeemed on the day of dining and is taken off your final bill payment.
In the guest portal, when you have submitted your meal pre-order, you will see an option to pay the balance of the booking online. The person who made the booking will be able to pay for the whole party, or alternatively each guest can pay their individual balance when they log into the portal. The lead booker will be able to see who has paid and who's balance is still remaining.
The person who made the booking can pay off the balance on a guest by guest basis. Please note that the payment for the whole booking must be completed by 2nd December. Individual guests cannot pay in instalments.
This isn't currently possible via the online guest portal. Please give us a call. Alternatively can you treat someone else in your party?
This isn't currently possible via the online guest portal. Please give us a call so we can take your pre-order details.
Give us a call and we'll amend the booking for you.
You can add and remove attendee names from the pre-order by using the online guest portal but please call us to amend the overall party size of your booking as this is not currently possible online.
It can take some time to update but don't worry - sometimes refreshing the page will help. Please make sure your guests 'complete order' when they’ve finished selecting their menu. The knife and fork icon will change colour.
Please submit your pre-order as soon as possible. We aim to close the pre-order window at the end of November.
Please give us a call and we can enter your pre-order on your behalf.
